Samsung STD24B Dokumentacja

GABD-000099 Ed. 00 OfficeServ 100 General Description Guide 10. 2004.

TABLE OF CONTENTS VIII © SAMSUNG Electronics Co., Ltd. This page is intentionally left blank.

CHAPTER 4. Business Feature Package 4-54 © SAMSUNG Electronics Co., Ltd. 4.9 Sample Traffic Report TRAFFIC REPORT FOR [ SAMSUNG ] Mar/21/1999 13:35

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-55 4.10 Traffic Report Overview A************************* SYSTEM

CHAPTER 4. Business Feature Package 4-56 © SAMSUNG Electronics Co., Ltd. 4.10.6 A Selected Trunk Was Busy Pegged every time a trunk or trunk group was

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-57 4.10.14 Group A listing of all trunk groups assigned in the sys

CHAPTER 4. Business Feature Package 4-58 © SAMSUNG Electronics Co., Ltd. 4.10.21 Not-ANSD This is the number of times this specific trunk rang the sys

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-59 4.10.29 ANSD This is a count of how many times an intercom call

CHAPTER 4. Business Feature Package 4-60 © SAMSUNG Electronics Co., Ltd. 4.10.36 Dialed Peg count of how many times the station made a valid outside c

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-61 4.11 Sample Alarm Report ALARM REPORT FOR [OfficeServ 100 SAMP

CHAPTER 4. Business Feature Package 4-62 © SAMSUNG Electronics Co., Ltd. 4.12 DECT Service OfficeServ 100 system provides DECT cordless communications

OfficeServ 100 General Description Guide © SAMSUNG Electronics Co., Ltd. A-1 ANNEX A. Abbreviation A AA Automated Attendant AC Alternating Cur

OfficeServ 100 General Description Guide © SAMSUNG Electronics Co., Ltd. 1-1 CHAPTER 1. Introduction To System This chapter describes the intro

ANNEX A. Abbreviation A-2 © SAMSUNG Electronics Co., Ltd. DISA Direct Inward System Access DLI Digital Line Interface DND Do Not Disturb DNIS Diale

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. A-3 O OHVA Off-Hook Voce Announce OPX Off Premises Extension P PA

ANNEX A. Abbreviation A-4 © SAMSUNG Electronics Co., Ltd. U UA User Agent UCD Uniform Call Distribution USB Universal Serial Bus V VLAN Virtual LA

OfficeServ 100 General Description Guide ©2004 Samsung Electronics Co., Ltd. All rights reserved. Information in this document is proprie

CHAPTER 1. Introduction To System 1-2 © SAMSUNG Electronics Co., Ltd. Figure 1.1 OfficeServ 100 General Sy

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 1-3 1.2 Size and Configuration The OfficeServ 100 system consists o

CHAPTER 1. Introduction To System 1-4 © SAMSUNG Electronics Co., Ltd. Installation environment - Only one 2 SLI card can be installed in the syst

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 1-5 Figure 1.2 OfficeServ 100 Configuration Matrix Table (with

CHAPTER 1. Introduction To System 1-6 © SAMSUNG Electronics Co., Ltd. Figure 1.4 OfficeServ 100 Configuration Matrix Table (with Analogue Trunks)

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 1-7 The Figure 1.6 describes OfficeServ 100 system configuration usi

CHAPTER 1. Introduction To System 1-8 © SAMSUNG Electronics Co., Ltd. 1.3 Technology 1.3.1 Switching System switching is accomplished by means of a cu

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 1-9 1.4 Programming The OfficeServ 100 system arrives from the facto

COPYRIGHT This guide is proprietary to SAMSUNG Electronics Co., Ltd. and is protected by copyright. No information contained herein may be copied,

CHAPTER 1. Introduction To System 1-10 © SAMSUNG Electronics Co., Ltd. This page is intentionally left blank.

OfficeServ 100 General Description Guide © SAMSUNG Electronics Co., Ltd. 2-1 CHAPTER 2. Hardware Descriptions This chapter describes the hardwa

CHAPTER 2. Hardware Descriptions 2-2 © SAMSUNG Electronics Co., Ltd. 2.1 Key Service Unit The OfficeServ 100 KSU is a single metal cabinet containi

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 2-3  2 Champ connectors for external connections and other connect

CHAPTER 2. Hardware Descriptions 2-4 © SAMSUNG Electronics Co., Ltd. PLL Card Any ISDN card, that is a BRI or a PRI, requires the PLL card which can b

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 2-5 2.2 Expansion Cabinet One metal Expansion cabinet can be attache

CHAPTER 2. Hardware Descriptions 2-6 © SAMSUNG Electronics Co., Ltd.  Loop start lines  DID(Direct Inward Dialing)  Ground start lines  E &

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 2-7 SVMi-8 Card The SVMI-8 Voice Mail system is a fully integrated A

CHAPTER 2. Hardware Descriptions 2-8 © SAMSUNG Electronics Co., Ltd. 2.4 Station Equipment 2.4.1 iDCS Series Equipment 2.4.1.1 28 Button iDCS Phone

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 2-9 Figure 2.3 18 Button iDCS phone 2.4.1.3 8 Button iDCS Pho

OfficeServ 100 General Description Guide © SAMSUNG Electronics Co., Ltd. I INTRODUCTION Purpose OfficeServ 100, Enterprise IP Solutions System,

CHAPTER 2. Hardware Descriptions 2-10 © SAMSUNG Electronics Co., Ltd. 2.4.1.4 64 Button iDCS AOM  64 programmable buttons with red lights  A max

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 2-11 2.4.1.6 12 Button Large LCD IP Phone  The DS-5012L phone i

CHAPTER 2. Hardware Descriptions 2-12 © SAMSUNG Electronics Co., Ltd. 2.4.1.8 21 Button 2 Line LCD Phone  The DS-5021D phone is 2 line LCD digital

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 2-13 Figure 2.10 ITP-5012L 2.4.1.10 14 Button/21 Button 2

CHAPTER 2. Hardware Descriptions 2-14 © SAMSUNG Electronics Co., Ltd. 2.4.1.11 DS-5064B (64B AOM)  AOM is an accessory type digital station that ex

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 2-15 Figure 2.15 WIP-5000M 2.4.2 DCS Series Equipment 2.4.2.1 L

CHAPTER 2. Hardware Descriptions 2-16 © SAMSUNG Electronics Co., Ltd. 2.4.2.2 STD 24B Keyset  Built-in speakerphone  24 programmable soft keys(

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 2-17 2.4.2.4 6B LCD Model Keyset  Built-in speakerphone  6 pro

CHAPTER 2. Hardware Descriptions 2-18 © SAMSUNG Electronics Co., Ltd. 2.4.2.6 S-Phone DS 24S Keyset  8 programmable keys with tri-colored lights: U

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 2-19 DS 24D Keyset  8 programmable keys with tri-colored lights: U

INTRODUCTION II © SAMSUNG Electronics Co., Ltd. Conventions The following special paragraphs are used in this document to point out information that m

CHAPTER 2. Hardware Descriptions 2-20 © SAMSUNG Electronics Co., Ltd. 2.4.2.7 Economic Keyset  Volume Control Keys: Used to set independent levels

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 2-21 2.4.2.9 Single Line Telephone  Data Port: selectable to sh

CHAPTER 2. Hardware Descriptions 2-22 © SAMSUNG Electronics Co., Ltd. 2.4.2.11 KDB-SLI This is a daughter board that can be installed only in the 12 o

OfficeServ 100 General Description Guide © SAMSUNG Electronics Co., Ltd. 3-1 CHAPTER 3. Specifications This chapter describes the technical dat

CHAPTER 3. Specifications 3-2 © SAMSUNG Electronics Co., Ltd. 3.1.2 Environments Table 3.3 Environments Operating Temperature 32-104 °F/0-40 °C St

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 3-3 3.1.5 Keyset LEDs Table 3.6 Keyset LEDs Condition LED Color L

CHAPTER 3. Specifications 3-4 © SAMSUNG Electronics Co., Ltd. This page is intentionally left blank.

OfficeServ 100 General Description Guide © SAMSUNG Electronics Co., Ltd. 4-1 CHAPTER 4. Business Feature Package This chapter describes various

CHAPTER 4. Business Feature Package 4-2 © SAMSUNG Electronics Co., Ltd. 4.1 System Features Account Code Entry Forced-Verified Forced-Not Verified

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-3 Optional hardware and software Requires optional hardware and

OfficeServ 100 General Description Guide © SAMSUNG Electronics Co., Ltd. III TABLE OF CONTENTS INTRODUCTION IPurpose ...

CHAPTER 4. Business Feature Package 4-4 © SAMSUNG Electronics Co., Ltd. Extender=001~999 When programmed with an extender ranging from 001 to 999 the

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-5 4.1.1.6 Auto Attendant The integrated digital AA(Automated Atten

CHAPTER 4. Business Feature Package 4-6 © SAMSUNG Electronics Co., Ltd. Divert Divert may only be set from the line designated as an executive. Press

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-7 CLI (Calling Line Identification) On ISDN circuits, calling part

CHAPTER 4. Business Feature Package 4-8 © SAMSUNG Electronics Co., Ltd. There is an added option called CID REVW ALL in the User ON/OFF options. When

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-9 All Calls This type of forwarding is not affected by the conditi

CHAPTER 4. Business Feature Package 4-10 © SAMSUNG Electronics Co., Ltd. 4.1.1.16 Call Hold (Exclusive) Outside calls can be placed on exclusive hold

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-11 4.1.1.21 Call Waiting/Camp-On Busy stations are notified that a

CHAPTER 4. Business Feature Package 4-12 © SAMSUNG Electronics Co., Ltd. Unsupervise A station user may set up a conference with two or more outside l

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-13 4.1.1.29 Data Security Single line extensions used with modems

TABLE OF CONTENTS IV © SAMSUNG Electronics Co., Ltd. 3.1.3 Cable Requirements ...

CHAPTER 4. Business Feature Package 4-14 © SAMSUNG Electronics Co., Ltd. DNIS(Dialed Number Identification service) is a feature of 800 or 900 type nu

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-15 4.1.1.40 Door Lock Release (Programmable) After answering a cal

CHAPTER 4. Business Feature Package 4-16 © SAMSUNG Electronics Co., Ltd. Without Warning Tone When the barge-in without tone option is set, the barg

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-17 4.1.1.50 Group Conference The GCONF button is used to automati

CHAPTER 4. Business Feature Package 4-18 © SAMSUNG Electronics Co., Ltd. 4.1.1.56 ISDN Service PRI (Primary Rate Interface) The OfficeServ 100 support

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-19 4.1.1.59 Live System Programming The system can be programmed f

CHAPTER 4. Business Feature Package 4-20 © SAMSUNG Electronics Co., Ltd. 4.1.1.65 Music on Hold-Sources The OfficeServ 100 provides for up to six diff

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-21 CFNR(Call Forward No Response) This is a different feature fr

CHAPTER 4. Business Feature Package 4-22 © SAMSUNG Electronics Co., Ltd. DID with Pass Through Incoming DID, DNIS or DDI calls can be routed through

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-23 4.1.1.69 Overflow Operator When calls ringing a operator group

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. V 4.10.5 Outgoing Trunk Calls ...

CHAPTER 4. Business Feature Package 4-24 © SAMSUNG Electronics Co., Ltd. 4.1.1.75 Programmable Line Privacy Each outside line can be programmed to ign

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-25 Temporary Override At any time the system can be forced into a

CHAPTER 4. Business Feature Package 4-26 © SAMSUNG Electronics Co., Ltd. 4.1.1.86 Spot View Interface Spot Call Plus The caller information is display

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-27 A log of 100 alarms are stored in a buffer and can be reviewed

CHAPTER 4. Business Feature Package 4-28 © SAMSUNG Electronics Co., Ltd. 4.1.1.96 Traffic Reporting The OfficeServ 100 system can store peg counts for

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-29 Agent Statistics UCD supervisor positions using a display keyse

CHAPTER 4. Business Feature Package 4-30 © SAMSUNG Electronics Co., Ltd. 4.1.1.103 VoIP Networking OfficeServ 100 system provides networking through t

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-31 4.2 Station Features ADD-ON MODULE APPOINTMENT REMINDER AUTOMAT

CHAPTER 4. Business Feature Package 4-32 © SAMSUNG Electronics Co., Ltd. 4.2.1 Station Feature Descriptions 4.2.1.1 Add-On Module 32 Button AOM The 3

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-33 4.2.1.5 Background Music Keyset users may choose to hear music

TABLE OF CONTENTS VI © SAMSUNG Electronics Co., Ltd. ANNEX A.ABBREVIATION A-1A ~ D ...

CHAPTER 4. Business Feature Package 4-34 © SAMSUNG Electronics Co., Ltd. 4.2.1.10 Call Pickup With directed call pickup, a user can answer calls ringi

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-35 4.2.1.17 Headset Operation Every keyset can be programmed to al

CHAPTER 4. Business Feature Package 4-36 © SAMSUNG Electronics Co., Ltd. 4.2.1.24 Mute MicroPhone/Handset Any keyset user can mute the keyset’s handse

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-37 4.2.1.31 Programmable Keys LCD 24B and STD 24B keysets have 24

CHAPTER 4. Business Feature Package 4-38 © SAMSUNG Electronics Co., Ltd.  Last Number - The most recently dialed number on a C.O. line is saved and

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-39 4.2.1.42 Tri-Colored Lights LCD 24B and STD 24B keysets have

CHAPTER 4. Business Feature Package 4-40 © SAMSUNG Electronics Co., Ltd. 4.3 Display Features ACCOUNT CODE DISPLAY ENHANCED STATION PROGRAMMING CALL

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-41 Name/Number Display Each display keyset user can decide if he/s

CHAPTER 4. Business Feature Package 4-42 © SAMSUNG Electronics Co., Ltd. Abandon Call List (50) The system has a system-wide abandon call list that st

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-43 4.3.1.11 Dialed Number When an outside call is made, digits are

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. VII Figure 2.22 Economic Keyset...

CHAPTER 4. Business Feature Package 4-44 © SAMSUNG Electronics Co., Ltd. 4.3.1.20 Stopwatch Timer Display keyset users find this feature very convenie

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-45 4.3.2 Sample Displays PROSTAR LCD 12B and LCD 24B display mode

CHAPTER 4. Business Feature Package 4-46 © SAMSUNG Electronics Co., Ltd. 4.3.3 Sample Caller ID Displays This display shows an incoming callfro

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-47 4.3.4 Sample UCD Displays There

CHAPTER 4. Business Feature Package 4-48 © SAMSUNG Electronics Co., Ltd. 4.4 Sample SMDR Printout (Without Caller ID) 1 1 1 1 1 1 1 1 1 1 1 1 1 1

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-49 4.5 Sample SMDR Printout (With Caller ID) 1 1 1 1 1 1 1 1 1

CHAPTER 4. Business Feature Package 4-50 © SAMSUNG Electronics Co., Ltd. 4.6 Sample UCD Report UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 TO : SUN

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-51 4.7 UCD Call Statistics 4.7.1 Calls in Queue Now How many cal

CHAPTER 4. Business Feature Package 4-52 © SAMSUNG Electronics Co., Ltd. 4.7.6 Total Calls Received The total number of times that calls were sent to

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-53 4.8 UCD Agent Statistics 4.8.1 Logged In The number of station