Samsung SVR-1640A Instrukcja Użytkownika Pobierz pdf (Strona 92)

Chapter9. Troubleshooting

Calling for Malfunctions

If there are problems in operation, please refer to the items below. If the problem persists, please contact the

agent you purchased this product from.

Problem Solution

Nothing appears on the

screen.

Please check the power connections.

Please check the video signal line connection.

Check if there is anything wrong with the video signals entered to the network

server.

Open MS-DOS window to check whether device (Network Camera, Video

Server, and DVR) is connected to the network.

※ In case of ping 192.168.0.100, replace it with IP address set up at server.

The video image is not

clear.

Please check if the lens is clean. Please clean the lens with a clean cloth or

brush.

Please make sure that the screen is not exposed directly to bright light. Please

move the angle or location of the image if necessary.

Please readjust the back focus of the connected camera.

The screen is dark.

Please adjust the contrast feature of the monitor.

Check if the terminals are properly set between the systems.

Please check if an auto iris lens is being used and adjust the brightness level.

Back stripes appear on

the screen.

Dose the power supplied to the server sway away from standards or change

depending oh the time?

The screen flickers too

much.

Check if the connected camera faces directly into the sun or lights.

Check if the cables are properly connected.

The MOTION DETECTION

function is not working.

Please check if ‘MOTION DETECTION’ made is turned on.

Please check if the MD LEVEL is too low.

Please check the setting of the MD AREA.

Audio is not working

Please check the audio is selected from admin page.

Please check speaker volume from the viewer.

In case input sound through microphone at Viewer is not outputted through

Audio Out of server, please check whether Audio Out channel is selected at

admin page. Or check whether microphone is available at Viewer.

Please check audio driver is working in user’s PC.

Video is stopped

Please check whether network cable of device is correctly connected.

In case user uses hub or IP router, check whether these network equipments

are working properly.

Open MS-DOS window and check whether device is connected to the network.

No network connection

Please check MAC address and IP address of device.

Check whether network cable is properly connected (Note: User ping

command)

Check whether connecting to Admin page is available.

When camera cannot be

controlled for Pan/ Tilt/

Zoom

Check the camera / speed done protocol.

See if the proper model and manufacturer is selected at the mode.

Inspect the cables connected to the device.

When program or drive is

not installed

Check if the OS is installed properly. Windows 2000 (SP 4) or Windows XP

Professional (SP 2) is recommended.

When installing USB dongle key drive, check if the dongle key is removed. After

installing the drive, USB dongle key should be attached.

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